The workplace can certainly be a breeding floor for unwelcome turmoil. After a long time of dissecting turmoil, I’ve found a conflict is usually derived from misunderstandings that stem from two areas of communication: how well we pay attention and how we connect to others. Being a highly effective communicator isn’t a warm and fuzzy idea that has anything to do with “being nice”.
It’s a prerequisite for effective management. Evidence that people are lacking in communication skills can frequently be found in the work culture around us. If you want to make quality decisions about strategic and succession planning, minimizing procedure costs, and increasing your competitive advantage, you need quality information. Employees won’t give you the information you need if you are not a good communicator.
Even worse, they will be more likely to sabotage your goals and build alliances with their coworkers in an effort to gain the validation that they do not get from you. I’ve comprised the following list of communication skills that will minimize the chances that you’ll weave conflict into the romantic relationships around you!
This list is not my estimation about the way things “should be”, but instead what has been at the heart of hundreds of issues and misunderstandings I’ve looked into and was billed with resolving. It’s the list that will keep you from being a “jerk” or at least keep you from being perceived as one! 1. Minimize “judgmental” facial expressions and keep an opened posture when talking with someone.
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People won’t talk to you if they feel you are judging them before these are finished talking. If you look cynical of what you are hearing, the person speaking might clam up and censor themselves. 2. Don’t react to what you imagine someone is trying to state before they are finished detailing themselves. Some research demonstrates the average person listens of them costing only about 25% efficiency.
If you respond to what you think someone says, the individual is apt to think you were spending additional time thinking of your response and how to defend your opinion rather than actually hearing. This may be seen as proof that you currently have an impression and you are just wanting to express it. Quite simply, committing this criminal offense shows the person you aren’t listening!
Before you react to what someone says, paraphrase back to the person the points you believe that they are trying to relay, in order to clarify their message. 3. Ask genuine open-ended questions when seeking clarification and maintain a high degree of sincere, non-judgmental attention. Don’t ask leading questions, which often begin with a statement of your opinion, and end with a question such as “Right?”.
