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A businesswoman lauded by the Duchess of Sussex in Vogue magazine is a former manager of Wonga, the ‘legal loan shark’ company vilified for preying on eager borrowers, On Sunday can disclose The Email. As Read more…
Customer service, by description, is about providing people; it ought to be genuine, personalized, and compassionate-or, put simply, human. For some organizations, customer service is an afterthought. And since servicing customers is viewed as a Read more…
There’s a fascinating article in Portfolio journal this month by Andy Grove. You’ll keep in mind Mr. Grove as the individual who drove Intel to its prominence and who wrote the book Only the Paranoid Read more…